User Data Deletion, Export & Grievance Redressal
Step-by-step instructions to disconnect OAuth integrations, export portable backups, delete workspace or Meta/Google user data, and contact our Grievance Officer.
- Disconnect Google Drive, Google Business Profile, WhatsApp, Instagram, or Facebook in 1 click from Connected Channels — deleting stored OAuth tokens immediately.
- Download complete JSON/CSV exports or encrypted
.rslbackuparchives anytime from Backups & Storage. - Request permanent cryptographic erasure of your workspace database or end-customer messaging records with guaranteed 24-hour acknowledgment and completion within 15 days.
1. Immediate Self-Service Channel Disconnection (Google & Meta)
Workspace Owners and Admins can revoke any connected integration at any time without contacting support:
- Sign in to http://localhost:4500/connections (Connected Channels).
- Locate Google Drive Backup, Google Business Profile, WhatsApp Business Cloud API, Facebook Page, or Instagram Account and click 'Disconnect'.
- Disconnecting immediately purges the encrypted OAuth access/refresh tokens from your workspace database and halts all future sync jobs.
- For Tally Prime, open Tally Studio or All API Tokens and click 'Revoke' next to your paired Windows PC token.
2. Full Workspace & Meta/Google App Data Deletion Instructions
If you wish to permanently delete your entire RapidShift Labs workspace (or if you are a Facebook/Instagram/WhatsApp/Google user requesting deletion of data processed via RapidShift Labs App integrations):
- Step 1 (Optional Export): Visit http://localhost:4500/backups to download a portable export of your contacts, conversations, and Tally voucher summaries.
- Step 2 (Submit Deletion Request): Send an email from your registered Workspace Owner email to privacy@rapidshiftlabs.in (or billing@rapidshiftlabs.in) with the subject line "Data Deletion Request — [Your Business Name]".
- Step 3 (Verification & Erasure): Our Data Protection Officer verifies ownership within 24 hours, issues a unique Deletion Confirmation Ticket ID, and permanently purges your isolated tenant directory (
data.db,logs, and staged backups) within 7–15 calendar days.
While all workspace databases, customer contacts, Tally vouchers, OAuth tokens, and chat histories are permanently destroyed upon deletion, statutory B2B/B2C GST invoices issued by RapidShift Labs for platform subscriptions must be retained in our tax ledger for 8 years under Indian GST law.
3. End-Customer WhatsApp Opt-Out & Erasure
End-customers who received a WhatsApp invoice or broadcast from a business using RapidShift Labs may reply "STOP" directly in WhatsApp for instant automated suppression, or email privacy@rapidshiftlabs.in with their mobile number so we can coordinate erasure with the respective Data Fiduciary business.
4. Designated Grievance & Data Protection Officer (India)
Pursuant to the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023:
| Field | Official Details |
|---|---|
| Legal Entity | RSL Marketing Technologies |
| Designation | Grievance & Data Protection Officer |
| Grievance / Privacy Email | privacy@rapidshiftlabs.in / billing@rapidshiftlabs.in |
| Support Telephone | +91 98200 00000 (Mon–Sat, 10:00 AM – 7:00 PM IST) |
| Registered GSTIN & State | 27AAACR5055K1Z1 (Maharashtra, India) |
| SLA Commitments | Acknowledgment within 24 hours • Final resolution within 15 days |